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How long will it take to get my account open? |
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TranzMoney is a regulated money service business and is obliged to conduct thorough identification checks when it registers a new customer. A scanned image (or digital photo) of your passport needs to be uploaded through the Register page. Once we receive this information, we will email you an Account ID within 24 hours. Your account is then open, and you can go onto the Transfer Money webpage and place your order. After you submit this order, you will be shown the TranzMoney bank account details. You will need to go to your online banking website and transfer the funds, which will receive the exchange rate at the next crossing session after your funds hit our company bank account.
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What is the minimum and maximum amount I can transfer through TranzMoney per day? |
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There is no minimum and there is no maximum.
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How long will it take for my order to arrive at my beneficiary's bank account? |
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Your funds need to have hit the TranzMoney bank account before we can cross your order and allocate the exchange rate. You must remember to include your name or TranzMoney account ID in the reference field. so that we can identify the incoming funds. Once your order is crossed then it will usually take approximately 1 - 4 business days for the funds to arrive into your nominated beneficiary account.
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Are my funds safe? |
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Absolutely. TranzMoney is regulated by HM Revenue & Customs in the UK. HMRC requires strict adherence to laws relating to the safekeeping of customer funds.
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Why are you based in the UK (and not in Australia or New Zealand)? |
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TranzMoney has global ambitions - we believe the concept of crossing currency orders has great potential. As such, the decision was made to incorporate where most other foreign exchange companies are located, which is in the UK. Ask any foreign exchange trader where the most foreign exchange is traded, and the answer will always be London. It is a historical legacy of the fact that London enjoys a central location with regards to its timezone in relation to the position of the International Date Line. The decision to begin operations with the Australian and New Zealand Dollars is partly a result of the fact the entrepreneur behind TranzMoney is an Australian citizen (who in the past has lived in New Zealand).
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| Q. |
When can I place an order? |
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Orders can be placed through our website at anytime.
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How do I pay a fixed amount of foreign currency (eg to pay an exact amount of an overseas bill or to make a mortgage payment denominated in foreign currency)? |
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In this situation, you will need to contact TranzMoney via email in order for us to explain how this is done (it is definitely possible, but requires a more complicated process).
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Which countries can I transfer to/from? |
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At the moment, TranzMoney has the ability to handle money transfer orders to/from bank accounts located in Australia and New Zealand (Australian and New Zealand dollars). We will be adding more countries in the near future. Please email or register with us if you wish to be contacted as soon as we offer services from your country - contact@tranzmoney.com.
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Do you accept cash deposits at banks or transfers from third parties? |
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TranzMoney provides bank account to bank account transfers only - no cash deposits will be accepted. Furthermore, transfers must be from bank accounts held in the name of the person making the transfer - third party bank accounts may not be used to fund the transaction.
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Can I cancel an order after I have submitted it? |
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No. Once we have received the funds we will have made arrangements for the transfer to the beneficiary bank account, so this is not possible.
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Will my personal details and bank account numbers be kept private and secure? |
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Absolutely. We adhere to a strict set of privacy rules, which can be seen in the Privacy Policy outlined on this website. We are legally bound by the Data Protection Acts 1984 and 1998 in the UK and these Acts provide rigorous and enforceable obligations with respect to the safeguarding of sensitive customer information.
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What do I do if I have a problem or complaint? |
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Contact details for TranzMoney can be found in the Contact Us page. We will address your concern as soon as possible.
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