How long will it take to get my account open?

TranzMoney is a regulated money service business and is obliged to conduct thorough identification checks when it registers a new customer. A scanned image (or digital photo) of your passport needs to be uploaded through the Register page and your account ID and password will be sent via postal mail to confirm your address. This could take a few days, but if you open a sub-account with us then future transfers can be processed straight away provided the account has sufficient available funds for the particular transfer order.

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What is the maximum amount I can transfer through TranzMoney per day?

There is no minimum or maximum limit.

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How long will it take for my order to arrive at my beneficiary's bank account?

You will need to transfer funds to TranzMoney's bank account before we can cross your order. The funds that arrive into TranzMoney's bank account need to be CLEARED funds (that include the transfer amount PLUS the fee charged by TranzMoney). It must also contain your account ID in the reference field. Funds are crossed according to when the order arrives into TranzMoney's bank account (if you have a sub-account your funds can be processed at the next crossing session). Once your order is crossed then it should take about 48-72 hours to arrive into your nominated destination account.

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How many crossing sessions do you have each day?

There are two sessions each day- at 12pm and 4pm (UK time). You will receive the mid point of the interbank exchange rate existing at the time of this crossing session. It is impossible to receive a better exchange rate.

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When can I place an order?

Orders can be placed through our website at anytime.

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How do I pay a fixed amount of foreign currency (eg to pay an exact amount of an overseas bill or to make a mortgage payment denominated in foreign currency)?

In this situation, due to the fact the exact local currency amount needed for this is uncertain, a sub-account must be set up first. The account will usually require funding of at least 110% of the necessary transfer amount (calculated using recent exchange rates). This ensures that enough funds are in the account to facilitate the transfer at all foreseeable exchange rates that may exist when the order is processed. We will provide you with the exact funding amount necessary when your sub-account is set up and you are ready to proceed. Please contact us at contact@tranzmoney.com for further information or to open a sub-account.

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If I want to do transfers quickly and regularly in the future, can I keep funds in a TranzMoney sub-account?

Yes. We can set up a sub-account for you, so that your funds are ready to be transferred quickly and easily in the future. As mentioned above, sub-accounts can be set up to facilitate the transfer of a fixed foreign currency amount too (eg when paying a specific amount of the foreign currency denominated bill or mortgage amount). Please contact us at contact@tranzmoney.com to get this set up.

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Which countries can I transfer to/from?

At the moment, TranzMoney has the ability to handle orders to/from residents located in the United Kingdom and Australia. TranzMoney has plans to increase the number of countries soon, including the European Union. Please contact us if you wish to use our services from another country at contact@tranzmoney.com.

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Do you accept cash deposits at banks or transfers from third parties?

TranzMoney provides bank account to bank account transfers only- no cash deposits will be accepted. Furthermore, transfers must be from bank accounts held in the name of the person making the transfer - third party bank accounts may not be used to fund the transaction.

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Do you allow transfers to online gambling accounts?

Yes, except for citizens of the United States.

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Can I cancel an order after I have submitted it?

No. Once we have received the funds we will have made arrangements for the transfer to the beneficiary bank account, so this is not possible.

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Will my personal details and bank account numbers be kept private and secure?

Absolutely. We adhere to a strict set of privacy rules, which can be see in the Privacy Policy outlined on this website. Your information is kept on a secure server.

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What do I do if I have a problem or complaint?

Contact details for TranzMoney can be found in the Contact Us page. We will address your concern as soon as possible.

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